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End User Agreement

Terms and Agreement

Product and Documentation License Agreement TERMS AND CONDITIONS
1. Definitions:
“Agreement” means this licence agreement between the Company and the User, consisting of these terms and conditions, the details set out on the first page hereof and the appendices attached hereto, as may be amended in accordance with Clause 15;
“Company” means PPIS;
“User” means the person, company or close corporation, accepting this Agreement including, in the case of a company its directors, associates and subsidiaries and any of its employees, in the case of a close corporation its members, associates and any of its employees, and any of the individuals named in this Agreement licensed to use the product;
Territory” means Southern Africa including the nine provinces of South Africa, as well as Namibia, Lesotho, Swaziland, Botswana, Zimbabwe, Zambia, Malawi, Angola and Mozambique;
“Product” means the software application/publication, distributed to the User in object code, as amended or updated in accordance with this agreement;
“Number of Users” means the maximum number of concurrent users within the User’s organisation who may have access to and be entitled to use the Product running on the Machine at any one time;
“Contractual Period” means any period which is agreed upon and specified on sale of product.
“Machine” means the computer system upon which the Product is installed;
“Effective Date” means the date that the Agreement was entered into;
“Initial License Fee” means the charge made to the User for the initial supply and licence of the Product and Documentation;
“Annual License Fee” means the annual charge to cover the continued use of the Product and Documentation.
“Annual Licence Date” means the earlier of either the next anniversary of the User’s current annual support renewal date or the anniversary of the Effective Date, whichever is the sooner;
“Intellectual Property” means all the trade mark on the site , as well as the copyright in all the products and documentation, the property of the company;
“Documentation” means the User Manuals and any related paperwork supplied by the Company or its authorised dealer;
“Working Hours” means the hours of 8:30am to 4.30pm, Monday to Friday, South African time, with the exception of all official public holidays;
“Authors” means any person or persons employed by the Company to prepare the product/publication.

2. Scope:
This agreement sets out the basis upon which the Company licences the User to use the Product and the Documentation. Such use is subject to the User’s compliance with these terms and conditions and the Agreement as a whole. This agreement, replaces all other agreements relating to the Product between the Company and the User.

3. Licence to use:
Subject to the User’s compliance with this Agreement, the User is hereby granted a non-exclusive, non-transferable licence to use the Product and Documentation within the Territory on the Machine from the Effective Date and thereafter during the period of this Agreement. This Agreement only permits the use of the Product on the Machine and in the Territory by up to the Number of Users. The User is responsible for the correct use of the Product, including the regular security and integrity of the data. The Company takes no responsibility for the effects of misuse or the malfunctioning of the Machine or the misuse of the User. The Company shall not be liable for any loss or damage whether direct or consequential arising from misuse of the product or the malfunction of the Machine. The User is also responsible for the training and general suitability of the individual members of staff operating the product. The User shall not permit any third party to use or have access to the Product or Documentation either on the User’s behalf or for its own benefit. Use of the Product and Documentation is restricted to use for the User’s own internal purposes, except that, I. if the Product cannot be used with the Machine because it is inoperable for any reason then the licence is deemed temporarily extended to permit use with any alternative suitable compatible Machine which is operated under the User’s control until such failure has been remedied; any such transfer of Product shall be at the risk of the User and the Company shall not be responsible for any effects on its ability to maintain the Product; II. the User may use the Product and Documentation on and in conjunction with any permanent replacement compatible Machine subject to approval by the Company which approval shall not be unreasonably withheld, any such replacement to be specified by type and serial number and the Product to be deleted from the original Machine. Such use may invoke an increased or additional licence fee if the number of users is increased; III. the User may not reverse engineer, disassemble, translate or in any way decode the Product; IV. the User may not loan, rent, assign, lease, sub-licence, transfer or otherwise provide electronically or in any other way, the Product or any copy or part thereof to any third party; V. the User undertakes not to modify the whole or any part of the Product or Documentation in any way whatsoever nor to permit the whole the whole or any part thereof to be combined with or become incorporated in any other programs without the Company’s prior written consent. If the User wishes to transfer or dispose of the Machine on which the Product resides, the User shall ensure that all Product and copies thereof have been deleted from the Machine prior to such transfer or disposal and if requested certify to the Company in writing that such has been done. The User acknowledges that it is only licensed to use the Product and Documentation in accordance with the express terms of this Agreement and not further or otherwise. The User may make such copies of the Product as is reasonably necessary for operational security and use. Such copies and the media on which they are stored shall be the property of the Company and/or its licensors and the User shall ensure that all media on which such copies are stored shall bear the same propriety notices as affixed to the media on which the Product was originally supplied to the User. The Agreement shall apply to all such copies as it applied to the original Product. Copies may not be made of Documentation. The Company will, however, provide additional copies of Documentation on request for a nominal price (plus post and packing if applicable)

4. Fees and payment:
The Initial Licence Fee will become payable to the Company on the Effective Date of this Agreement. On or before the Effective Licence Date set out on the last page of this Agreement and annually or as per the Contractual Period, thereafter the User shall pay to the Company the Licence Fee, for the period and amount as set out in the Company’s invoice sent to the User at any time up to 2 months before the relevant date. Any other amounts which become due to the Company hereunder shall be paid COD. All Fees and other charges are given exclusive of any VAT imposed by law which shall be added thereto and paid by the User at the rate and in the manner prescribed for time being by law. All Licence Fees will be subject to an escalation of up to 15% annually.

5. Property Rights:
No rights whatsoever in respect of the Product or Documentation or any modification and/or enhancements made to the Product specifically for the User shall pass from the Company to the User.

6. Liability:
The Company warrants that the Products will conform generally in accordance with its specification as set out in the Documentation. The Company does not guarantee that the Product is fit for the purpose of its purchase that the Product is free from defects. The User by accepting this agreement limits the aggregate total liability of the Company to a maximum figure of the Initial Licence Fee. Except as expressly provided in this Agreement no warranty, condition, undertaking or term, express or implied, as to the condition, quality, performance, merchantability or fitness for purpose of the Product or support service or any part thereof shall be assumed by the Company, and except as expressly provided for in this Agreement all such warranties, conditions, undertakings and terms are hereby excluded. Notwithstanding any other provision of this Agreement in no event shall the Company be liable to the User for any incidental, special, indirect or consequential loss of whatever nature, including but not limited to loss of use and/or loss of profits and/or loss or spoiling of data, howsoever caused, whether occurring in contract, delict, negligence or otherwise.

7. The Company’s Obligation:
The Company agrees to support the Product on a reasonable endeavours basis as herein set out for the currency of this Agreement from the date of delivery for the duration of this Agreement, subject always to the User complying with all the terms of this Agreement. The Company will provide telephone support for Product during Working Hours. The Company will use all reasonable endeavours to respond to any request by the User within eight working hours of receiving notification of such need from the User. The purpose of the service shall be to endeavour to provide corrections for any errors found in either the Product or Documentation relating thereto. Error correction is provided on a reasonable effort basis, and the Company cannot guarantee to correct any error within any given timeframe. The User shall endeavour to provide written notification and appropriate examples supporting any error found. As part of the support service the Company may provide updates and releases from time to time to the Product. It is the User’s responsibility to install corrections, updates and releases to the Product and for ensuring that its staff have the capability of doing so. The Company shall have the right to make additional charges for services which are required due to the User failing to install such items correctly or at all in accordance with Company’s instructions. In the event of the Company not being able to effect correction of an error by telephone, Company may attend the User's Location but shall only do so after informing the User of such intentions of obtaining authorisation in writing to do so, as such attendance, together with any travelling time and expenses, shall be chargeable to the User over and above the Annual Licence Fee. The company reserves the right not to deal with or to make additional charges for, errors in Products which:
I. Are the results of failure of equipment or other software either of which are not covered by this Agreement, faults in main electrical supplies or operator error,
II. Are, or could be reasonably construed as, a lack of knowledge of the Product or related documentation due to insufficient training;
III. Are reported as errors which prove not to be so;
IV. Are caused by air conditioning, humidity or other environmental conditions;
V. Are caused by the accident, neglect, misuse or default of the User or any third party;
VI. Are due to acts of God, war, acts of violence or any similar occurrence;
VII. Results from any attempt by any person, other than the Company, to modify or maintain the Product otherwise than in the case of only trained User staff carrying out normal system functions;
VIII. Are caused by failure of fixed or removable storage media;
IX. Are caused by cable or connector malfunction or breaks;
Time spent by the company investigating such errors shall be chargeable as an additional cost. Furthermore, if the User shall require any support and maintenance other than that covered herein such shall be chargeable by the company as an additional cost at the Company’s then current rates of service and travelling on a time and materials basis. The Company agrees to endeavour to keep the Product up to date with government legislative changes; The Company hereby indemnifies the User against any claim that the normal use or possession of the Product and Documentation infringes the copyright of any third party provided the Company or its licensors are given immediate and complete control of any such claim, and that the User gives the Company or its licensors such assistance as they may reasonably require to settle or oppose any such claim provided that they shall meet the User’s reasonable cost of so doing. The Company reserves the right to replace or change all or any part of the Product in order to avoid infringement or alleged infringement of any third party. The Company shall however at all times endeavour to ensure that the User is left with fully operational and functional equivalent Product. The User shall indemnify the Company and/or its licensors against any claims of infringement of any intellectual property right of any third party by the Product to the extent that such infringement or alleged infringement is the result of misuse by the User of the Product contrary to this Agreement including but not limited to the licence to use granted hereunder. A product is deemed to be misused in circumstances where the User fails to comply with the Agreement or act in accordance with the Documentation. Every effort has been made to compile as comprehensive and accurate a guideline as possible. However, the Company and authors disclaim any liability for any expense, loss or damage presumed or incurred in consequence of any representation made, including any error or omission that may have occurred. The Company and authors will not bear any responsibility or liability for the consequences of any actions based on the information contained in this publication.

8. The User’s Obligations:
The User at all times during the period of this Agreement agrees: 8.1 - To keep necessary master copies of the Product and the Documentation safe and always at the Location;
8.2 - To keep all Documentation and knowledge of the operation or design of the Product confidential;
8.3 - To appoint a manager within the User as a supervisor through whom all correspondence and communications with the Company must be directed;
8.4 - To select only suitable staff for operation of the Product;
8.5 - To train or get trained by the Company or its authorised dealers the staff operating the Product;
8.6 - To allow the technical staff of the Company or any authorised representative access to the Machine, the Product and the data generated by the Product at will, on site;
8.7 -To hold daily three copies of the data generated by the Product;
8.8 - To institute any new releases or error fixes and versions of Product in line with the Company’s recommendations, and to keep Machine-operating software up-to-date, and to pay all costs associated therewith (excluding all bug fixes and error corrections, which are covered by the Annual Licence Fee)
8.9 - To report all potential malfunctions in writing by facsimile on the Software Report Forms provided by the Company to the User.
8.10 - The user acknowledges and agrees that the Intellectual Property vests in the Company and that the User shall obtain no rights thereof in terms of this agreement.

9. Term and Termination:
9.1 - This Agreement commences on the Effective Date and continues as per the Contractual Period;
9.2 - After the initial Contractual period of this Agreement, either party may terminate this Agreement on the anniversary of the Contractual Period, by giving to the other notice in writing. Termination being effective from the end of the Contractual period in which such notice period ends;
9.3 - The Company may terminate this Agreement forthwith if:
I. The User breaches any term of this Agreement and fails to remedy same within 10 days of the date of formal notification of such breach and/or; II. The User fails to pay the Initial Licence Fee as per the Contractual Period in accordance with this Agreement and/or III. The User does or allows to be done anything which may reasonably be considered by the Company to jeopardise any right of the Company and/or its licensors in the Product and Documentation or any part thereof, including but not limited to if the User shall make or allow to be made any unauthorised copy of the Product or Documentation or any part thereof or imparts or divulges the contents of the Product or any part thereof to a third party without the prior written consent of the Company;
9.4 - This Agreement may be terminated by either party with immediate effect by written notice to the other if the other shall become bankrupt or insolvent or enter into any scheme of administration with its creditors or enter into judicial management or liquidation, take any action for voluntary winding up other than for the purpose of a solvent reconstruction or amalgamation, or cease to carry on business or being a partnership be dissolved;
9.5 - Upon termination, howsoever caused, the User shall return the Product and Documentation and all copies thereof to the Company within 7 days of the date of such termination. The User must remove all copies of the Product from the Machine and any other location and cease all use of the Product and Documentation. User shall, if requested by the Company, certify that it has complied with this sub-clause. This sub-clause shall survive any termination of this Agreement.
9.6 - Upon termination, howsoever caused, the User shall immediately cease to use the Intellectual Property, including the trade marks, in any manner or form or in relation to any goods or services.
9.7 - Any User that terminates this agreement prematurely, will be liable for the immediate payment of the amount representing the balance of payments that remains to be made up to the period that the agreement would have terminated, or would have been renewed, whatever the earlier.

10. Force Majeure:
In the event that either party is unable to perform any obligation hereunder due to any circumstances beyond its control, including the action, intervention, or decree of any Government, and such circumstances are not caused by fault of a party, such party shall give prompt notice thereof to the other party and shall have no liability for any loss, damage, injury or expense (whether direct or consequential) suffered by the other party due to the affected performance of its obligations. Such party shall use all reasonable efforts to avoid or overcome the cause affecting performance and shall fulfil all outstanding obligations as soon as it becomes practical to do so.

11. Notices:
11.1 - The parties choose the addresses set out in page 1 of this agreement as their domicilia citandi et exectandi for all purposes under this agreement, whether in respect of the payment of money, the service or delivery of Court process, notices or other documents or all other communications.
11.2 - Any notice or communication required or permitted to be given in terms of this agreement will be valid and effective only if it is in writing, but, where, in terms of this agreement, any communication is required to be in writing, the term “writing” will include communications by telefax.
11.3 - Any party may by written notice to the other party change its telefax number or the address chosen as its domicilum cintandi et executandi, to another telefax number or address which is not constituted exclusive by a post office box address. The change will become effective on the fifth business day from the deemed receipt of the notice by the addressee.
11.4 - Any notice to a party sent by prepaid registered post (by airmail if appropriate) in a correctly addressed envelope to it at its domicilium citandi et executandi will be deemed to have been received on the fifth business day after posting.
11.5 - Any notice to a party delivered by hand to a responsible person during ordinary business hours at its domicilium et exectandi will be deemed to have been received on the day of delivery.
11.6 - Any notice to a party sent by telefax to its chosen telefax, will be deemed to have been provided, unless the contrary is proved, immediately upon issuance, by the transmitting telefax machine, of a report confirming correct transmission of all the pages of the document containing the notice.
11.7 - Notwithstanding anything to the contrary herein contained a written notice or communication actually received by a party will be an adequate written notice for communication to it notwithstanding that it was not sent to or delivered as its chosen domicilium citandi et executandi.

12. Headings:
Headings have been included for convenience only and shall not be used in construing any provisions herein.

13. Severability:
In the event that any of the terms of this agreement are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable. If any invalid term is capable of amendment to render it valid, the parties agree to negotiate an amendment to remove the invalidity.

14. Whole Agreement:
This Agreement constitutes the entire agreement between the Company and the User as to the subject matter hereof, and supersedes all prior communications, representations and agreements relating to the subject matter hereof, whether written or oral, and the parties hereto hereby acknowledges that no reliance is placed on any communication, representation or agreement made but not embodied in this Agreement. In particular the User hereby agrees that any terms and conditions purported to be incorporated in this Agreement set out on any purchase order or other correspondence of the User in connection with this agreement shall not apply.

15. Amendment:
Any amendment to this Agreement must be in writing, referenced hereto and signed by the duly authorised representatives of both parties.

16. Arbitration:
16.1 - Should any dispute arise between the parties in connection with the interpretation or application of the provisions of this agreement or its breach or termination or the validity of any documents furnished by the parties pursuant to the provisions of this agreement, that dispute will, unless resolved amongst the parties, be referred to and be determined by arbitration in terms of this clause.
16.2 - Any part to this agreement may demand that a dispute be determined in terms of this clause by written notice given to the other party.
16.3 - This clause will not preclude any party from obtaining interim relief on an urgent basis from a Court of competent jurisdiction pending the decision of the arbitrator.
16.4 - The arbitration will be held in accordance with the formalities and procedures settled by the arbitrator, and may be held in an informal and summary manner on the basis that it will not be necessary to observe or carry out the usual formalities or procedures pleadings and discovery or the strict rules of evidence, it being the intention that the arbitration will be held and completed as soon as possible; and 16.5 - On the basis that the arbitrator will be entitled to decide the dispute in accordance with what he considers to be just and equitable in the circumstances.
16.6 - A single arbitrator will be mutually agreed upon by the parties, failing such agreement be appointed at the request of either party by the Chairperson for the time being of the Johannesburg Bar Council.
16.7 - The decision of the arbitrator will be final and binding on the parties to the dispute and may be made an Order of Court to which jurisdiction the parties are subject at the instance of any of the parties to the dispute.
16.8 - The arbitrator will be entitled to make such award, including an award for specific performance, an interdict, damages or a penalty or otherwise as he in his sole discretion may deem fit an appropriate and to deal as he deems fit with the question of costs, including if applicable, costs on the attorney and client scale, and his own fees.
16.9 - The provisions of this clause
16.9.1 - constitutes an irrevocable consent by the parties to any proceeding in terms hereof and no party will be entitled to withdraw therefrom or claim at any such proceeding that it is not bound by such provision; 16.9.2 - are severable from the rest of this agreement and will remain in effect despite the termination of or in validity for any reason of this agreement. 16.10 - The arbitration will be held with only the legal and other representatives of the parties to the dispute present.

17. Governing Law:
The construction, validity and performance of this agreement shall be governed by the laws of South Africa.